Radico
Mall allows a user-friendly navigation, making it convenient
for you to select from its extensive range of products. Even
easier is the process of placing order and sending the
chosen gifts to your dear ones right from your desktop. You
may click on the topics below to familiarise yourself with
Radico Mall utilities & processes:
Purchasing
the Items
Using
My Account
Purchasing the
Items
Searching
the Items
Radico Mall homepage dispays a list of the product
categories or groups classified on basis of discounts, hot
selling items, or new products. You may click on a category
to browse into further divided sub-categories that present
our comprehensive range of items. By clicking on any item
listed therein, you can view the details of the item along
with its picture, price and other specifications making your
choice easier.
You may alternatively use our Power Search to directly
reach a product / catgory of your interest.
Creating
User Account:
Before you start shopping on Radico Mall, you need to
create a personal user account by giving us information
which will allow us to communicate with you regarding your
transactions. This will also help you to track your orders,
review your previous orders, maintain your personal address
book online and avail other personalised services at Radico
Mall.
Click
here to register yourself and start
shopping at Radico Mall. Your registration
information will be kept confidential in conformance to our
Privacy
Policy.
Placing
an Order:
You can follow these simple steps to place an order on
Radico Mall:
1. Adding Items to Cart
While browsing through gift items, by simply clicking on
'Buy Now' button seen beside an item that you wish to buy,
you can add it to your Shopping Cart . Each time you add an
item to your cart, the screen will display your Shopping
Cart Contents. You may continue adding items that you intend
to purchase to your Shopping Cart until you wish to check
out.
2. Checking Out
After you have finished selecting gifts, you can review the
list and prices of your chosen item/s clicking on the
'Shopping Cart' link available on the top-right corner of
every page on the site. You may add more items, remove any
item/s that you do not wish to purchase, or change quantity
of purchase from this list before checking out. After
reviewing the items listed in the Shopping Cart and their
pricing details, you can click on 'Check Out' button to
start the ordering process.
3. Giving Delivery Details
In the ordering process, you will be asked to give us the
delivery details including the delivery address, approximate
delivery date (wherever applicable) and any message that you
wish to send in case of sending a gift. Before you confirm
your order, you will be shown all the order details along
with the shipping and other charges and special discounts
(if applicable)
4. Making Payment:
After confirming the order, you will be required to choose
a suitable
payment
option to complete the ordering process.
You may choose to pay online by filling in your credit card
information on our secured payment gateway.
5. Confirmation & Delivery:
As soon as we receive the payment authorisation, a
confirmation mail will be sent to you. You can also check
the status of your order by clicking on 'Order History' link
on the My Account page at any point of time.
Payment
Options:
At present we accept
American Express, Diners Club,
Discover, JCB, MasterCard, Visa credit cards.
RadicoMall.com uses the latest encryption technology to
ensure that your payment information is transmitted safely
over the Internet on a Secure Socket Layer(SSL) link. Radico
Mall uses the latest encryption technology to ensure that
your payment information is transmitted safely over the
Internet on a Secure Socket Layer(SSL) link. In fact, we
have installed a secure digital certificate from Verisign
Inc., one of the world's largest secure digital certificate
issuing company.
Tracking
Order Status:
You can easily track the status of all orders placed by you
at Radico Mall by logging in to
My Account
page and clicking on 'Order History' link. An order may have
reached either of these four stages:
a)
In Process: which means the
approval/verification of your order/payment by our payment
gateway is underway,
b)
Processed: Your order/payment has been approved
by our payment gateway. The order will be executed as per
your specifications,
c)
Dispatched: Your order has been successfully
dispatched; or
d)
Cancelled: Your order could not be approved by
our payment gateway. Click here to place a new order.
Cancelling
an Order:
You can cancel any order placed by you on the store,
provided that it hasn't entered the shipping process. The
Cancel an Order link will not be available after your order
has entered the shipping process. From your My Account page,
you can click on Track your Pending Orders and select the
order that you wish to be cancelled.
Search &
Advance Search:
Radico Mall offers a vast variety of products. You may use
the Search and Search within category utilities available on
the portal to make your product search easy.
Item Search: You may simply type the keyword that
you wish to look for in the text box on top of each page on
the portal and press 'GO'. The resulting page will display
all related products available at Radico Mall.
Sort by Price: Clicking on the price ranges
displayed below the categories/product list will lead you to
another page that will display the products in ascending
order of their prices within the range searched for.
Using my
Account
Updating
My Account Details:
You can change your My Account details (eg., contact
address, telephone number etc.) available with us by logging
into My Account and accessing the My Profile page where you
can view your personal details submitted to us. By clicking
the 'Edit Profile' button, you will be able to update any
information therein.
Changing
Password:
You can change your login password by logging into My
Account and accessing the My Profile page. On clicking the
'Change Password' button, you will be required to fill in
your existing password and the new desired password.
Clicking on 'Change' button will assign you the desired
password.
Reviewing
Your Previous Purchases:
You can easily view all orders placed by you in the past
at Radico Mall along with status of each order by
logging in to
My Account page and clicking on 'Order
History' link.
Creating
Personal Address Book:
You can store contact addresses of your dear ones in
your personal address book at Radico Malland refer to them
online anytime from any where to send gifts to them. You can
add entries to your address book logging into
My Account
page and clicking on 'My Address' link. To add entries,
just click on 'Add New Address' button. You can store
unlimited number of contacts in your address book, which can
also be updated and deleted at any point of time. These
contacts will be kept confidential in conformance to our
Privacy
Policy
Get
gift updates / special offers on e-mail:
If you would like us to keep you updated on the special
festive/discount offers at Radico Mall, just enter in your
e-mail address in the box provided on every page at Radico
Mall.
